Returns & Exchanges

At Backdoor Miami, we stand behind every product we carry. Please read our policy carefully before initiating a return or exchange request.

Eligibility

We accept returns and exchanges on eligible items that meet all of the following conditions:

• The return request is submitted within 7 days of confirmed delivery.
• The item is unworn, unwashed, and in its original, unaltered condition.
• All original tags are attached and intact.
• The item is returned in its original packaging (box, tissue, dust bag, etc.).
• Proof of purchase from Backdoor Miami is provided.

Final Sale & Non-Returnable Items

The following items are final sale and are not eligible for return or exchange under any circumstances:

• Items marked “Final Sale” or “Non-Returnable” at the time of purchase
• Limited edition and collaboration releases
• Accessories (socks, hats, bags, and similar)
• Items purchased at a discount of 30% or more
• Gift cards

If you are unsure whether your item qualifies, please contact us before purchasing.

Return Window

Return and exchange requests must be submitted within 7 days of the delivery date as confirmed by the carrier. Requests received outside this window will not be accepted. No exceptions.

Item Condition Requirements

All returned items are inspected upon receipt. We reserve the right to refuse a return if the item shows signs of wear, damage, alterations, missing tags, or odors. Items that do not meet our condition standards will be shipped back to the customer at their expense.

How to Request a Return or Exchange

1. Email returns@backdoormia.com within 7 days of delivery.
2. Include your order number, the item(s) you wish to return or exchange, and the reason for your request.
3. Our team will review your request and respond within  2–3 business days with an authorization decision.
4. If approved, you will receive a Return Merchandise Authorization (RMA) number and shipping instructions. Do not ship items back without an RMA number — unauthorized returns will be refused.

Return Shipping

Customers are responsible for all return shipping costs. We recommend using a trackable, insured shipping method. Backdoor Miami is not responsible for items lost or damaged in transit during the return shipment. Original shipping charges are non-refundable.

Refunds & Store Credit

All approved returns are refunded as store credit. Store credit is issued to the email address associated with your order and does not expire. Cash or original payment method refunds are not available.

Store credit will be issued within 3–5 business days after we receive and inspect the returned item.

Exchanges

Exchanges are available for a different size or colorway of the same style, subject to availability. If the requested exchange item is not available, store credit will be issued instead. Exchange requests follow the same eligibility, condition, and timing requirements as returns.

Damaged or Incorrect Items

If you receive an item that is defective, damaged, or different from what you ordered, please contact us at info@backdoormia.com within 48 hours of delivery with your order number and clear photos of the issue. We will cover return shipping for verified defects or fulfillment errors and will offer a replacement or store credit at our discretion.

Contact Us

For all returns and exchange inquiries, please reach out to:
info@backdoormia.com
We aim to respond within 2–3 business days.